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SAP CRM Online Training

SAP CRM

Introduction

  • CRM 7.0 Overview
  • SAP CRM - The complete solution
  • CRM architecture & Component integration
  • Careers @ SAP CRM 7.0
  • SAP SD and CRM Integration

Master Data

  • Organizational Mgmt in SAP CRM
  • Territory Mangement
  • Business Partners
  • Products
  • Product Catlogs
  • Installed Base Mangement
  • Warranty Management
  • Solution Database

Basic Functions

  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framwork and Configuration
  • Credit Management
  • Multi Level Categoration
  • Funds Management
  • Cliams Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management

CRM Sales(Sales Force Automation…SFA)

  • account Planiing
  • Activity management
  • Oppurtunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline ageements in CRM Sales
  • Availiability Check
  • Taxes
  • Rebate Processing

CRM Service

  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations

CRM Interaction Center

  • IC in Marketing
  • IC in Sales
  • IC in Service

CRM Field(Mobile)

CRM Webchannel

  • CRM Webchannel B2B
  • CRM Webchannle B2C
  • Internet customer Self Service(ICSS)

Scenarios in CRM

Marketing Scenarios

  • Campaign Management
  • Segmentation
  • Sales Scenarios
  • Lead to Cash

Service Scenarios

  • Service Order Management

CRM General

  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool

CRM Technical Topics

  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler

CRM Project management

  • Solution Manager
  • Project Management In CRM
  • Resume Guidance
  • FAQs
  • Mock Interviews

 

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